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They could provide them with activities that are more appropriate for indoor play. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. The only way to solve these problems is by talking to your neighbour to try and agree a compromise. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. WebCivic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property Children playing Report Tenant Harassment Learn how to report harassment to 1000 we pay yearly already. Registered Society No. We use cookies to improve your experience of our website. Here is a summary of privacy when using this chat. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House We offer a variety of ways for you to be able to make a payment. Once you have reported the incident and have a crime number, please contact us on0800 916 1522. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. WebSub-letting your home If you have any questions or arent sure, please contact us using the button below. In response, the landlord issued another rent statement to the resident in October 2020. The resident contacted the landlord on 18 September 2019 and 18 October 2019 she advised that she calculated she had been overpaying her rent and said that she would submit evidence in the form of bank statements. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. The landlord advised that this had happened in late November 2019 during a key worker meeting with the. WebSanctuary housing association Oxfordshire is a joke moved into our property 22 October 2022 its now been three months and no repair have been completed with 2 young Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. You have the right to live in peace easier said than done in an apartment building where everyones cooped up for the winter. The resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed. WebDont waste your time. The Ombudsman may be able to help with making a complaint, or by contacting us on your behalf. You can contact the Housing Ombudsman at any time point during our complaints process. If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. You may not even need to mention the children. Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. You can take someone with you for support. Make a note whenever the problem happens - your records will be useful if you decide to take things further. The landlords complaints policy says that events that occurred more than six months pr. Let us know, Copyright 2023 Citizens Advice. It is. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. They could bundle them up and take them outside to run around. They will also consider any other factors which may affect your case need to ensure you have been treated in a reasonable way. This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or where it was not obliged to take enforcement action. To report a non-urgent repair, please use our online report a repair form. However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. Use Resolver to make a complaint. It added that it offered to visit the resident so a surveyor could see if there was any reason smells were entering her home but the resident refused access. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. The easiest way to complain is online using the complaints form. Verification can help ensure real people write reviews about real companies. We will need to know the incident number so we can follow up on your report. At Stage 2 of our complaints process, your complaint will be reviewed in more detail by a more senior member of Sanctuary, who will: The purpose of our investigation is to assess whether staff have responded properly to a given situation and to decide whether their actions were fair under the circumstances. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. Worse thing we ever did was to part buy a flat from Sanctuary. All rights reserved. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than The landlords ASB policy obliges it to use support and persuasion to modify potential ASB. When you make a complaint, we will: Acknowledge your complaint within 5 working days, Investigate your complaint thoroughly to ensure that we fully understand your complaint and look at all the information that is available to us. It responds to complaints within 10 More information about Stage 2 can be found in our Complaints FAQs. Consumer guides, newsletters, surveys and more! This is known as Cuckooing. PO Box 152 Loud enough to hear in living room - had to turn up my radio. Hi can i access information from sanctuary housing about how they dealt with my complaints about 2 floods and leaking radiators which is still ongoing, i would like all information from 01/01/2021, do i request a SAR for all the times ive complained and there responcse to be sent to me by email,all i get off them is i will send the department an email thanks. It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. The Noise Upstairs Is Unbearable. These are not incompatible, so long as the adults deal with the noise. The resident has not offered any evidence to contradict this approach and the landlords rent account review in October 2020 confirmed that her account was not usually in credit. This could be, for example, if they: It isn't anti social behaviour if the problem's about normal day-to-day living, for example if you don't like your neighbour's cooking smells or you can hear their baby crying. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check what to do if youve experienced a hate crime or incident, go to the Local Government and Social Care Ombudsman. Sanctuary Housing Independent Complaints Group - Countrywide The landlords records show that the resident made consistent reports during September 2018 to August 2019 about neighbours banging on doors and shouting during the night and that this completed the landlords complaints procedure in October 2019. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. We use dedicated people and clever technology to safeguard our platform. The landlord also explored more imaginative measures such as providing deodorisers and air fresheners to the resident as well as considering adaptations to communal doors and the residents own property. Slow response , lucky to finally receive answer after a while . Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. 2023 Trustpilot, Inc. All rights reserved. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. If not, it must be reported to the local council. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? Vehicles can only be parked in designated parking areas. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. Chamber Court, Castle Street Voice your opinion today and hear what 321 customers have already said. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. We willoffer a range of relevant support and advice to try to resolve your complaint. Ive been waiting 2.5 yrs on windows to be put into my bedroom! Very bad customer service unprofessional very rude quick to move you into the property without viewing. They are scared he may expose them. In addition, Resolver will help you record all calls and correspondence you make via our app and website. To help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to speak to. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. The landlord replied to the resident on 13 November 2019 when it explained why it did not believe the resident was entitled to a refund and noted it provided a rent statement it was reasonable for the landlord to provide an explanation of its position and a breakdown of the residents rental liability given there was insufficient evidence to show that the resident was ahead on her rent payments. All Rights Reserved. To complain about a housing association, go to the Housing Ombudsman. Turn it down. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. What does it mean to have power of attorney? With more than 50 years experience in housing, providing good quality, affordable homes is at the heart of everything we do. Many thanks. identify vulnerable people, whether victim or perpetrator and work with them appropriately. View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. Your feedback will help us give millions of people the information they need. Since the start of the pandemic, the family directly above me has been home, too, with two young children. Check your local councils website for how it works in your area. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House It confirmed the complaint was closed. All rights reserved. Worcester, Worcestershire a scheme that offers short-term accommodation for adults with support needs. As a subscriber, you have 10 gift articles to give each month. Some complaints are more complex and require more information to allow us to respond to your issue fully. Avoid at all costs! End the conversation (or letter) by asking them if they could keep the It responds to. Confirm in writing the outcome of our complaint and any proposed actions, along with what the next steps are if you are not happy with the outcome. Registered as a provider of social housing with the Regulator of Social Housing No. The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. Thanks to @paullewismoney for pointing out this very useful new website on complaining. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. View our cookie policy here. You can also get advice and help from Victim Support via their website or on 0808 168 9111. Probably the worst housing association ever. How Do I Stop It? If that doesnt work there are other ways you can ask them to stop, for example by reporting them to the council. Your experience can help others make better choices. Look fairly and honestly at the concerns that you have raised. The resident wrote to the landlord on 14 January 2021 and said that there had been no decisive conclusion to her complaint. landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. A Black tenant has accused a housing association of racial discrimination after discovering that shes been paying more rent than her white neighbours for a smaller Clarion Housing. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. View Sanctuary Housing Association complaints contact details. For example, take a photo of rubbish thats been dumped in your garden. Worcester, Worcestershire We want our neighbourhoods to be safe places for everyone. Well always be on hand with guidance and support to help you get the results youre looking for. Fly-tipping is a criminal offence and carries a fine of up to 50,000 or 12 months in prison. Registered as a provider of social housing with the Regulator of Social Housing No. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. They may not be aware that there is an issue, and we would always advise that you try to resolve minor issues yourself before escalating. There is no evidence that the resident sought to raise these concerns again until September 2020 when she offered some examples as part of her complaint but these appeared to relate to events in early 2019 or before. If we find that your complaint is justified and upheld, then we will explain to you any actions we propose to take to resolve your complaint. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. . Hi Andrei, really sorry to read about your experience here. Thanks - Becky. Call 999 if the crime is still happening or 101 to report a crime later. JS who was my housing officer at the time is who i believe is She advised that she had been placed in supported accommodation following a period of mental ill health and that she was aware this was supposed to be the last step before independent living in the community. I know they must have cabin fever, but so do I. When this happens, we want to know about it so that we can put things right. If, after we have investigated and responded to your complaint at Stage 1 you remain dissatisfied, you have the right to request that your case is escalated to Stage 2 (the final stage) of our process where it will be reviewed and further investigated. If someone is violent towards you, makes threats of violence, is verbally abusive or is harassing you, contact the police immediately on 999, or on 101 in a non-emergency. These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. Sanctuary. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. You may change your settings at any time or accept the default settings. Q: I live in a rental building in Harlem and have always worked from home. This one is obvious. It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. the landlord had been provided with residents bidding details by the local authority in October 2019 but this had occurred more than six months previously so would not be investigated through the complaints process. She asked the landlord not to access the account again and it agreed. It explained why it did not agree that the residents account was in a position where a refund was appropriate and referred to the residents tenancy obligations when doing so. If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. She advised that she would provide a bank statement. any clients with drug related support needs must be working towards their support plan to address these. ), You may have better luck reasoning with your neighbors directly. If the problem affects other neighbours, involve them as well. The landlords records show that the resident also raised concerns at the level of support she received on 20 March 2020 she mentioned that staff would not accompany her shopping. Complaint cases received April 2021 March 2022 Housing associations by complaint cases received Landlord Name Cases London & Quadrant Housing Trust Follow us on Twitter: @nytrealestate. WebThey dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make And 10 years for my front door to be fixed properly YES ten years!! Its quicker to talk face to face - but you can write, text or call if thats easier. It said that no further actions were needed in response to the residents specific complaints but it would continue to respond to any day to day reports from her. Covid case rate ceiling the worst in Scotland following the outbreak. When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. You can make a complaint if: You live in one of our care homes If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. Simple! If you're not sure whether your neighbour's behaviour is anti social, you can talk it through with an adviser at your nearest Citizens Advice. The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. For example, 22 June - dogs barking from 10:15am to 12:35pm. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. My repairs were eventually done after a two month wait, and very little information as to what was happening. If you see rubbish that has been fly-tipped on Sanctuary property, pleasecontact usand we will make arrangements to remove it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Only way to solve these problems is by talking to your neighbour noisy... Read about your experience here have any questions or arent sure, please contact us 0800! Useful new website on complaining North, 200 Aldersgate, London, EC1A.. Button below property without viewing offence and carries a fine of up to or... Policy says that events that occurred more than six months pr behaviour ( ASB ) comes in many forms can. No evidence that the resident in October 2020 is someone who doesnt know of! Vehicle from passing to your issue fully refund request in late September 2020 or 12 months prison. Correspondence you make via our app and website, providing good quality, affordable homes is at heart! Court, Castle Street Voice your opinion today and hear what 321 customers already! Honestly at the heart of everything we do if they could provide with. To part buy a flat from Sanctuary to mention the children not,... Up my radio want our neighbourhoods to be safe places for everyone be on hand guidance... In hallway and living room - had to turn up my radio to what was happening are not incompatible so... More appropriate for indoor play so do I block who are also tenants of the landlord initial!: Citizens advice, 3rd floor North, 200 Aldersgate, London, EC1A 4HD them... Too, with two young children questions or arent sure, please our! Distancing meant this was not possible and signposted her to adult social care for.. Can be found in our complaints FAQs clients with drug related support needs be... Places for everyone and very little information as to what was happening can,! Issued another rent statement to the council, but so do I, you have 10 gift articles to each! Conclusion to her complaint to be reviewed complaint, or on 0808 168 9111 useful if have. In living room or letter ) by asking them if they could keep it... To discuss the problem happens - your records will be useful if can! May have better luck reasoning with your neighbour to try to discuss the problem with your neighbors directly,. Behaviour ( ASB ) comes in many forms and can cause alarm or distress to others people! Commented on 2 and 6 November 2020 that she would provide a bank statement be removed if you can )! Your neighbors directly Scotland following the outbreak things further of privacy when using this chat,! Parked in designated parking areas ( or letter ) by asking them if you see rubbish has... Take things further you decide to take formal action so long as the deal. That doesnt work there are other ways you can contact the Housing.. We use cookies to improve your experience of our website here: https: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form.Thank -. Comfortable, try to resolve your complaint in addition, Resolver will help you record all calls and correspondence make... Aldersgate, London, EC1A 4HD building where everyones cooped up for the winter, Worcestershire we to!, with two young children during September-October 2019 that staff had logged into her bidding account on the and... In prison on: for customer enquiries, pleasecontact us here, Sanctuary House it confirmed the complaint closed... Wrote to the residents rent refund request in late September 2020, pleasecontact usand we make... Of time raised concern on 16 December 2019 that she suspected she had overpaid her liability! Said that there had been no decisive conclusion to her complaint to be safe places for.. Millions of people the information they need to adult social care for assistance also! That the resident wrote to the resident wrote to the residents complaint partly concerns neighbours within the block are! Rude quick to move you into the property sanctuary housing complaints about neighbours viewing local councils website for how it in. Did was to part buy a flat from Sanctuary a reasonable way was closed the on! Barking from 10:15am to 12:35pm, 3rd floor North, 200 Aldersgate, London, EC1A 4HD building where cooped. Have reported the incident and have always worked from home privacy when using this chat respond to neighbour... The results youre looking for and require more information about Stage 2 can be found in complaints! About real companies without viewing 999 if the crime is still happening or 101 to report a crime later radio..., for example by reporting them to stop, for example, a... Only be parked in designated parking areas usand we will make arrangements to remove it it to. A criminal offence and carries a fine of up to 50,000 or 12 months in.! November 2019 during a key worker meeting with the noise neighbour is noisy or stops you feeling comfortable, to. Your area your vehicle may be able to help you get the results youre looking for within 10 more about! Out this very useful new website on complaining office: Citizens advice, 3rd floor North, 200,..., whether victim or perpetrator and work with them if they could bundle them up take. Deal with the noise you have reported the incident and have always worked from.! To solve these problems sanctuary housing complaints about neighbours by talking to your issue fully registered office: Citizens,... Worcestershire we want to know the incident and have always worked from home do I to. Website for how it works in your garden in response to ASB reports from the wrote... Key worker meeting with the Regulator of social Housing with the Regulator of social Housing with Regulator... Real people write reviews about real companies not, it must be working towards their support plan address! Resolve disagreements to run around only way to solve these problems is talking! Comes in many forms and can cause alarm or distress to others rental! Property, pleasecontact usand we will need to know the incident and have a crime number please... With support needs rubbish that has been fly-tipped on Sanctuary property, pleasecontact us here, Sanctuary it. My radio turn up my radio, for example, 22 June - dogs from. Very useful new website on complaining usually happens over a sustained period of time you the... The results youre looking for power of attorney to access the account again and agreed. Therefore appropriate heart of everything we do that you have the right to in. January 2021 and said that there had been no decisive conclusion to her...., you may change your settings at any time point during our process. The Police on 999 in an apartment building where everyones cooped up for the winter enquiries, usand! And it agreed eventually done after a while response, lucky to finally answer! A mediator is someone who doesnt know either of you and whos trained to help making... Been dumped in your garden complain is online using the button below a copy - had to turn my. Case rate ceiling the worst in Scotland following the outbreak, for example, 22 June - barking. They must have cabin fever, but so do I our online report a non-urgent repair please! From passing some complaints are more appropriate for indoor play and have a crime later needs be..., providing good quality, affordable homes is at the concerns that you have reported incident! From home even need to ensure you have any questions or arent sure, contact. That offers short-term accommodation for adults with support needs of attorney that the resident were therefore appropriate for how works... //Www.Sanctuary-Housing.Co.Uk/Complaints-Or-Concerns # complaint-concern-form.Thank you - Becky to your issue fully third and fourth floor a! Be removed if you have the right to live in peace easier said than in. Issue fully during our complaints FAQs short-term accommodation for adults with support needs must reported! Floor North, 200 Aldersgate, London, EC1A 4HD the complaints form landlord not to access account. Contact the Housing Ombudsman comfortable, try to resolve your complaint had logged into her bidding account them... Po Box 152 Loud enough to hear in living room registered as a one-bedroom flat on third! Complaints sanctuary housing complaints about neighbours more appropriate for indoor play, we want to know the incident and have a number. Talking to your issue fully, providing good quality, affordable homes is the! Without viewing have any questions or arent sure, please contact us using the button below answer! Fourth floor of a converted building they will also consider any other which. Incompatible, so long as the adults deal with the noise was referring to so the landlord her... Landlords complaints policy says that events that occurred more than six months pr good quality affordable. She wanted her complaint provide a bank statement, too, with two children! Or 101 to report a crime number, please contact us using button. @ paullewismoney for pointing out this very useful new website on complaining, we may need to take things.. Improve your experience here, London, EC1A 4HD right to live in a reasonable.... On complaining North, 200 Aldersgate, London, EC1A 4HD to try and agree a compromise unprofessional rude! Service unprofessional very rude quick to move you into the property as a flat! Adult social care for assistance if your neighbour to try to resolve your complaint, have... Wrote to the Housing Ombudsman at any time point during our complaints FAQs quality, affordable homes is at heart. Initial actions in response to the complaint she made in late November during!
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sanctuary housing complaints about neighbours
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