synology warranty check

16/05/2023

Full: Firmware and software updates will be continuously provided. No. 4 min read, 26 Feb 2023 For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Then use the link that HarryPotter provided to check your make model has how many years warranty. Product Availability: Copyright 2023 Synology Inc. All rights reserved. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Open the app and tap the number to approve the sign-in. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. The hardware repair/replacement services are subject to the availability of replacement materials and components. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. * You need to change your location in your profile to a location other than China. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Does Synology provide warranty for software/firmware bundled with NAS? Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Discontinued: The product is no longer manufactured. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). 1 Power off the Synology NAS and remove the power cord. Export Administration Regulations. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Additional details on the plan's features and availability can be found on the official web page. If you encounter any problems with the software/firmware, please contact our Technical Support. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. ssps 3 yr. ago The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Anyone know if this still exists and what the URL is, thanks. Slide to complete the puzzle * Use 8 or more characters . Reach Out to Us Get technical support or send us an inquiry. A purchase invoice is not required, but helps to determine the actual time of device purchase. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. This service will offer direct and advanced replacement services. The maximum warranty extension on Synology is 5 years. If you didn't receive the code, please check your spam folder. 4.2 Disclaimer of Certain Damages. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Only x20, x21, x22, and a handful of x18 and x19 models are. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Tap the number displayed here on your phone. there is not a way to check the warranty. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Your location was changed successfully. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. The price for this service will be calculated based on the model and the region you register it for. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. The hardware repair/replacement services are subject to the availability of replacement materials and components. Press question mark to learn the rest of the keyboard shortcuts. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Synology sent a sign in-request to your Synology Secure SignIn app. Finally, review the order and proceed to payment. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. 3 Loosen the screws that secure the fan on the back cover as shown below. Do note that your device has to run DSM 7.1 or above! *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. At the moment not all models are supported. Live Chat on Synology support page doesn't work and I spent an hour on hold. Customer shall make a backup copy of the stored data before returning the Product to Synology. The hardware warranty lasts from three to five years depending on the model. Arbitration Law and related enforcement rules. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Find the documents and files for your Synology product. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Al Ghubaiba ( Green Line). It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. I'm trying to configure my NAS to be monitored in my Synology Account. This service will offer direct and advanced replacement services. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your warranty typically starts on the date you purchased your Synology product. No. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Infrastructure security Synology local dealer can assist you if data is in recoverable condition. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. It is the customers sole responsibility to make backup copies of data. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. 3.4.1 General Replacement Service. 5.1 Proprietary Rights. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. 3.4.2 Extended Warranty Plus Service. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Enjoy our services! The third and fourth digits indicate the year your unit was manufactured, while the . 3.4 Return. 2 Year Warranty: Means 2 Year straight replacement. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Create an account to follow your favorite communities and start taking part in conversations. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Limited: Only security updates will be provided. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Check Standard Warranty. All Rights Reserved. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. For more details, please visit LIMITED PRODUCT WARRANTY. Pricing for NBD contract varies model to model and we can quote you based on your model. We offer PNP warranty extension. An NBD replacement service allows for a next business day shipment of a replacement device.

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