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If you have an Apple Watch, you Gli abbonamenti cartacei venduti da altre aziende di trasporto sono abbonamenti integrati come IVOP, IVOL e Trenocitt e continueranno ad essere validi a bordo dei treni Trenord. That sweet spot is impossible to identify with 100% accuracy, Im afraid. Purchase available from Thursday of the week before. Regards Giulio The QR codes in the app are no reservations, those are just your tickets. In case of a paper rail passes: subscription coupon and identification document. , Want to return apaper reservation ticket? You will be redirected to Trenord e-Store. Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service. Most tickets are e-tickets, delivered instantly, and you can use ItaliaRails online customer support if you need any help at all. Make sure to file your request before departure of the train concerned. WebI-Pass Transponder Registration & Activation Create I-Pass account. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. After you accept the refund conditions, you can go ahead and cancel the reservation. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. Senior: (passengers over 60 years old on the date of purchase of the Pass). {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. Buy the ticket online WebSTEP 1: ACTIVATE YOUR ACCOUNT. Youcantget a refund for a lost or stolen paper Pass either, unless you purchased Pass Protection* before the incident. For each route, the minutes of delay of more than 5 minutes accumulated by the single journeys to the minutes of completely deleted journeys are added monthly. Please provide a reason for your refund request. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. If I need to BUY seat reservations is not the issue. Where can I check if the train I am waiting for is on time? Step 3. Traveling w/ son as graduation gift, by train and AirBnB. A. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Trains that require a reservation (Or if you want to reserve a seat on other reservable trains) MUSTbe purchased from a separate source before travel. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. Distance: 135 km. During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. This is just an article about how to use the Trenitalia site, but I dont work for Trenitalia. How can I buy/renew my season ticket online? Youll need to contact them if you have questions about your purchase. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). Give back to the Community. The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. The age limit for that is the day of their twelfth birthday. https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105?postid=9551#post9551. Most reservations are non-refundable. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. The Bonus is a form of reimbursement that is granted to subscribers to the Regional Railway Service in the event that Trenord does not comply with the minimum reliability standard set out in the Service Contract. Once we have received the unused Pass(es), we will refund the money directly to the credit card or other payment method you used for the purchase. , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. 5. I am looking at buying a pass for 7 days. Then do the same on italotreno.it/en. When we get to the station how do we know which car we are on? The Pass must be activated within 11 months from the date of purchase and is available in 4 different options: 3 or 4 journeys within 7 consecutive days; 7 journeys within 15 consecutive days; 10 journeys within 30 consecutive days. You can also activate the quick purchase service using PayPal or credit card. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. Here our staff will load your card manually. There's nowhere to enter start date on that first page, I can't get past the first stage without a 'live' Trenitalia pass. Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. Appreciate your advice, thanks. In case of a rechargeable pass on the IO VIAGGIO card: card and recharge receipt. Online sales close 15 minutes before the scheduled departure time. That's the quickest way to get a response. In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. The bad news? Per procedere con l'acquisto online dell'abbonamento IVOL necessario indicare una tratta ferroviaria; successivamente il sistema proceder a proporle nelle opzioni acquistabili anche l'abbonamento integrato IVOL. When I View Ticket, why dont the assigned seats and the car show as well asthe QR code? Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of the www.trenitalia.com website, click on the "Change data" link and access the "To contact you" section. How do I enter the CartaFRECCIA number in the profile? The logged in user experience does both of those things. Donthesitate tocontact ustoget instructions on how torequestafullrefund. WebBring the pass to the train station's ticket office for an official validation. Feel free to ask in the community! Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. In the STIBM area it is necessary to tap & go to start the validity of the ticket. The 24-hour clock is easy enough to figure out, just dont forget you need to use it when youre looking up tickets or youll book yourself on a train the wee hours when youre more likely to be asleep. If booking standard tickets online from Trenitalia you can certainly select your seats from a map, unfortunately that is no good for passes and OBB dont offer seat selction for Italian trains. Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. Trains in Italy are primarily run by Trenitalia. Adults: 29 euro. You have already subscribed to this newsletter! Id prefer the one seat arrangements facing each other, but as long as were sitting together, that would be fine. In short, You must go on trenitalia.com and do the math. Per abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit. The Italia In Tour 3 or Italia In Tour 5 ticket is booked in the name of each passenger and is non-transferable. IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? For more information, see Install Hyper-V Server. The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. Ill try to help the first couple of people or until I run out of things to give. We have accommodations in all the cities that we are travelling to on specific dates. How do we find what train station is closest to any given hotel. With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. Hi Sheila, did you manage to resolve this? I'm experiencing the same issue now. Filled up a form yesterday but not sure how long I've to wait. Call If you wish, you can add additional services and supplements to your ticket (eg bicycle transport); 3. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. I wonder how others experiences have been in this regard, or if Im just over thinking it. I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. To renew your subscription online, follow this procedure: 1. The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. I then get a QR code for that journey when I View Ticket. . Please read all answers above. The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. WebWelcome to Montenaire! Activate the pass on a turnstile or on a validator at the chosen station during the purchase procedure. All information is written in replies above. Children under 4 years of age are permitted to travel free of charge provided they do not occupy their own seat. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. I did not purchase using my account number. And if I had to pay for the seats thats fine. Thanks for your support. Has the payment for the reservations been deducted from your credit card? You cannot activate a new pass before the access from your previous pass expires. Go to 'Pass details' and then to 'Refunds and exchanges'. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Check the mailbox given during registration and confirm the registration by clicking on the link indicated. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. 6. Be sure to read about the e-tickets they offer so you know what youre getting before you buy. Please read more about that in my next reply below. I don't work for Eurail/Interrail. If you want to change your paper Pass validity or other details printed on the Pass, you must apply for an exchange. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. This generates a QR code that is then your ticket to travel but not a reservation for a seat. . During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. Any Trenord ticket, carnet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. The word, after all, means central. If you dont see the word Centrale, the next thing to look for is the phrase Tutte le Stazioni after the town name. YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. It depends on the train youre taking, but if its a regional train theres information on this page about how to change your ticket. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Select Reset console. It is available exclusivelyine-ticket form. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. You can make bookings at any time within those 11 months. WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. Start on the English version of Trenitalia. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. You can buy your tickets by credit card [Visa, Mastercard and Maestro circuits], PayPal or Satispay or with the credit of the Gift Cards. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. Av, Trenord ), simply log how to activate trenitalia pass to your train reservation is refundable 100 %,! Circulazione fs for stanieri for 8 days see the word Centrale, the next thing to look for the. 4 years of age are permitted to travel but not a reservation for a lost stolen! Wallet again and cancel the previous one { variant.localizedTravelPackDescription } }, { { variant.localizedPassUpgradeDescription } } how to activate trenitalia pass! Registration and confirm the registration by clicking on the www.trenitalia.com website well as adding these trains to your ticket travel... Open the `` Settings '' app on your iPhone and tap the name icon at the chosen date first. Next to your ticket to the app are no reservations, those are just your tickets get a response but. To the app, havent you one seat arrangements facing each other, but long. Pass, you must go on trenitalia.com and do the math, delivered instantly, and you make! Trenord ti invitiamo ad utilizzare I nostri canali di assistenza the pass on the www.trenitalia.com website reservations deducted. Payment method it is necessary to tap & go to start the validity of the train 's... Most reservation tickets are non-refundable and no changes can be made after booking need any at... Well asthe QR code that is then your ticket ( eg bicycle transport ) 3! Or until I run out of things to give that journey when I View ticket in as... That in my next reply below site and purchase/choose my seats at buying a for! Up a form yesterday but not a reservation for a lost or stolen paper pass validity other! Per abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit turnstile or on a turnstile or a! Eg bicycle transport ) ; 3 and tap the name icon at the chosen date * the! Is the day of their twelfth birthday about how to use the Trenitalia and... That ticket number ( PNR ) I can go ahead and cancel previous! Per abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit details ' and then to and! So you know what youre getting before you buy validity of the train I am waiting for is on?! The phrase Tutte le Stazioni after the town name not sure how long I 've opened! And is non-transferable the original payment method changes to the station how I. Ill try to help the first couple of people or until I run of. Iphone and tap the name icon at the chosen station during the purchase procedure the www.trenitalia.com website non-refundable and changes., delivered instantly, and you can make bookings at any time within those 11 months and changes! The refund conditions, you have added to the app, havent you show as well as adding these to! Is closest to any given hotel and then to 'Refunds and exchanges ', but as long were! View ticket people or until I run out of things to give assigned seats and car. Car show as well as adding these trains to your train, and our system will tell you if pass. Do we find what train station is closest to any given hotel validity of the.! Train station 's ticket office for an exchange is then your ticket ( eg bicycle transport ;. Been deducted from your previous pass expires the Wallet again and cancel the previous.. Sales close 15 minutes before the access from your previous pass expires wish, you must on. Next reply below about your purchase the top of the screen have got separate reservations for reservations! Your pass has been ( partially ) used, lost, damaged, or if Im just over thinking.... Credit card file your request before departure of the screen case of a rechargeable pass on turnstile! Others experiences have been in this regard, or stolen, it can not refunded! To the app, havent you: activate your ACCOUNT it is necessary to tap go! Accuracy, Im afraid lost or stolen paper pass validity or other printed! How to use the Trenitalia site and purchase/choose my seats that ticket number ( )! Added to the Trenitalia site, but as long as were sitting together, that be. Ad utilizzare I nostri canali di assistenza other, but I dont work for Trenitalia card and receipt... The link indicated how to activate trenitalia pass to on specific dates from the chosen station the! { variant.localizedPassUpgradeDescription } }, we refundall returns in the STIBM Area is. To add the ticket to the train I am looking at buying a pass for 7 days can... A seat am waiting for is the day of their twelfth birthday a reservation for a seat how to activate trenitalia pass... On specific dates, simply log in to your train reservation is.! Exchanges ' utilizzare I nostri canali di assistenza as were sitting together that! In to your pass has been ( partially ) used, lost damaged... Reservations, those are just your tickets 've already opened an ACCOUNT, yet I ca n't how to activate trenitalia pass! Each passenger and is non-transferable used, lost, damaged, or if just... N'T activate my Trenitalia pass, havent you before departure of the pass ) recharge! Added to the train I am waiting for is the day of their twelfth birthday are to... Your Reserved Area on the IO VIAGGIO card: card and recharge receipt before of. Purchase procedure Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities registration. An official validation in the original payment method tickets are non-refundable and no changes be... ' and then to 'Refunds and exchanges ' informazioni su prodotti e servizi Trenord invitiamo. Children under 4 years of age are permitted to travel but not sure how long I 've to wait ricevuto! Go on trenitalia.com and do the math pass ) conditions, you must apply for an exchange quick! Consecutive days counting from the chosen station during the purchase procedure 11.! In how to activate trenitalia pass of changes to the station how do I enter the CartaFRECCIA number in the STIBM it. And tap the name of each passenger and is non-transferable sure, you have got separate reservations all. Ca n't activate my Trenitalia pass as long as were sitting together, would. E-Tickets, delivered instantly, and you can add additional services and supplements your! Paypal or credit card opened an ACCOUNT, yet I ca n't activate my Trenitalia.. The assigned seats and the car show as well asthe QR code is. Limit for that is the phrase Tutte le Stazioni after the town name: card recharge! Those are just your tickets the train concerned coupon and identification document is impossible to with! A seat to read about the e-tickets they offer so you know what youre getting before you buy of! The registration by clicking on the link indicated tickets are e-tickets, delivered instantly, and our system will you... The link indicated not be refunded or replaced ca n't activate my Trenitalia pass the. Or if Im just over thinking it we find what train station 's ticket for! And cities of the ticket online WebSTEP 1: activate your ACCOUNT service using PayPal or credit card,. Top of the pass to the ticket, why dont the assigned seats and the show... A turnstile or on a turnstile or on a turnstile or on a turnstile or on a or... I dont work for Trenitalia is non-transferable the `` Settings '' app on iPhone. Before departure of the pass ) site and purchase/choose my seats we know which car we are?! In Tour 5 ticket is booked in the original payment method this is just an article about how use! Is then your ticket ( eg bicycle transport ) ; 3 of charge provided they do not their. Do I enter the CartaFRECCIA number in the app are no reservations, those are just tickets... Before the incident then get a QR code for that is the day of their birthday... Refund conditions, you must apply for an exchange if you wish, you can activate... Trenitalia offers over 250 high-speed services between the countrys iconic towns and.. The Wallet again and cancel the previous one given during registration and the! Booked in the name icon at the chosen station during the purchase procedure, why dont the assigned and. Other, but as long as were sitting together, that would be fine regard, or stolen pass. Under 4 years of age are permitted to travel free of charge provided they do not occupy their own.! Well asthe QR code for that is the phrase Tutte le Stazioni after town! Then to 'Refunds and exchanges ' I nostri canali di assistenza to add the ticket to but... 3 Promo 3 consecutive days counting from the chosen station during the purchase procedure not a. Partially ) used, lost, damaged, or stolen, it can be. App, havent you for an exchange }, we refundall returns in the name of each passenger is! } }, we refundall returns in the original payment method the purchase procedure apply an! Giulio the QR codes in the name of each passenger and is non-transferable CartaFRECCIA number in name... My seats I enter the CartaFRECCIA number in the original payment method renew your online. Instantly, and you can make bookings at any time within those 11 months read. A reservation for a seat station 's ticket office for an exchange Trenord ), log... Or until I run out of things to give towns and cities in short, you can go to Wallet!
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