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morrisons click and collect faq

16/05/2023

NHS staff will also receive a 10 per cent discount at the tills as a thank you from Morrisons for doing outstanding work during the pandemic. You can place an order up to 11:55pm the night before, for a collection the following day. The company said it estimated it had trebled its total number of delivery slots across all initiatives with sales via Amazon now making up almost 1% of group sales a week. There were just 14 Morrisons stores offering click and collect during the first lockdown in March 2020. He said more than 200 members of staff had tested positive for coronavirus. To stay up to date with your local Morrisons opening times, you can check Morrisons Store Finder (opens in new tab) page for more information. Morrisons products can also be ordered from the Deliveroo app in certain areas, but there is a minimum order value of 15 and two limit maximum of each item in place. However due to the increased demand for home delivery, the retailer expanded the service to 280 locations in the second lockdown. We offer Click & Collect at over 440 locations, 7 days a week. supermarkets release upcoming order dates, Independent Press Standards Organisation (IPSO). READ MORE:Lidl shoppers can get money off vouchers using the app - act fast. Food recall: Tesco, ASK Italian and Lidl issue warning - full list, Marks & Spencer lockdown rules: M&S latest guidance for shoppers, Lidl shoppers can get money off vouchers using the app - act fast, Asda introduces brand new counter to change the way customers shop, Tesco, Asda, M&S and Sainsbury's latest delivery rules in UK, Food recall: Christmas cracker allergy warning, Tesco, Aldi, Asda and M&S advice on latest lockdown opening times, Food recall: Tesco, Asda, Morrisons and Lidl issue warning - full list, Tesco, Asda and Sainsbury's quietest times to shop to avoid queues. You can download it on any iOS device from the App Store here or get the Android version from Google Play here. Published: 1 February 2023 Updated: 28 February 2023. Shame.". Look out for your 'Ready to Collect' email or text message. Plenty of deals available, with many wines on offer. You can still use the I am here collection link in your confirmation email or text message to let us know you have arrived. Once again, you should know that Morrisons isn't offering a click and collect service. Our contact centre do not have access to additional slots. The message reads: "To allow for any changes at delivery or collection that could alter your order totalWe need to reserve an amount 5% higher than your order total. Why can't I see my favourites when using Click & Collect? "But the technology can and does go wrong, leaving people without access to their own cash at a time when money has never been tighter. We offer Click & Collect at over 440 locations, 7 days a week. Shoppers have taken to social media to complain about the new charge that is applied to their online basket "in case of substitutions". Morrisons confirmed to The Sun that it had implemented the charge. What is Morrisons Click and Collect? A statement on the website reads: Were experiencing high demand for online groceries delivery slots please continue to check the website for further availability. The food boxes are delivered by DPD, and are a great alternative if you dont mind Morrisons own-brand food and want to stock up fast. My next thought was, well 'what happens now?'. We will bring your shopping out to you. You should report this to Morrisons using the online form on their website. 2. Do Aldi and Lidl do home delivery in 2021? It's free to order through click and collect. Something went wrong, please try again later. Pre-coronavirus, shopping is something I have always loathed. Morrisons is also offering 10 per cent discounts on shopping to key workers, which include NHS staff, teachers and Blue Light Card holders. You can also add a new card at Step 5 of the checkout. 15 off 60 Spend Morrisons (Selected Accounts) with Discount Code Terms & Conditions:1. I only knew where it was because I had already been told by an enthusiastic relative. An hour before my collection slot I received a text and email from Morrisons. Luckily I didn't need these urgently, so nothing too worrying there. At the start of March 2020, there were just 14 Morrisons stores offering the Click & Collect service, growing to 280 in the second lockdown in November. Morrisons' opening hours are 7 am-10 pm from Monday to Saturday, and 10 am-4 pm on Sundays. Simply complete your Morrisons.com order online then collect your Look out for your Ready to Collect email or text message. Morrisons Click & Collect service allows customers to complete a Morrisons.com order online and then collect from a store, without an additional delivery charge and contact-free, at a time that suits them best. Instead of having to wait in for (or miss) parcel delivery to your home or business address, you can now pick it up at Morrisons while you shop - at a time that suits you. But Morrisons said it continued to delay a decision on a planned 100m special dividend for shareholders as it had minimal certainty or visibility on profits. The supermarket has introduced a brand new click and collect service to its online shopping offering in a bid to make buying essentials that bit easier. What will I need to bring to collect my order? Martyn continued: "We've seen the wave of complaints about the 99 hold on cards when people pay at the pump for petrol. A law graduate with an exceptional track record in content creation and online engagement, Adam haspenned scintillating copy for various technology sites and also established his very own award-nominated video games website. One you check out for the first time, your details will be saved for future Click & Collect orders. Food boxes on their website include cupboard essentials, fruit boxes, meat boxes and even a cleaning bundle box. In any case it was easy to re-book and slots didn't seem to get snapped up in the same way delivery ones would. 3 were here. Now, Morrisons has extended the service even further to help customers during the latest January lockdown, with 447 stores now fulfilling Click & Collect orders across the country. Open to UK residents aged 18 or over.2. Why is nobody else doing this? 15 off 60 voucher terms:Voucher valid on orders before 14th January 2023 and for deliveries or collection before. I clicked the button in my email and, as if by magic, a staff member appeared and bustled off to grab my shopping. NY 10036. order a 30 Morrisons food box of essential items, The best online grocery delivery services, home delivery and click & collect slots available, delivery available, Click & Collect is better, plant-based meal delivery, cooked by chefs, healthy recipe boxes with fresh ingredients, Get a 3 trial recipe box to cook at home, meal prep delivered for every person and diet, Restaurant-quality pasta meals available for delivery, two large pizzas and a classic side for 22, takeaway delivery from your favourite restaurants. It aims to make lockdown shopping easier, but is that really the case? Morrisons is expanding its Click & Collect service to 447 stores across the UK to help feed the nation during the third national lockdown. Please move into one of the collection point bays once they become available. 4. Future US, Inc. Full 7th Floor, 130 West 42nd Street, This then grew to 280 . KentLive is the best place to stay up to date with everything that's happening across the county. Look out for an email and text message (if you've told us your mobile number) to let you know when your order is ready to collect. You make an online account, pick a two hour collection slot and then add groceries to your bag. As the Morrisons colleague and I are both British, about a minute of 'well I can do it if you like' and 'oh no it's fine, I'll do it' ensued. ", The change was highlighted by one Morrisons shopper on Facebook page Money Saving hints, tips and ideas, who shared a screenshot of the message. Select a location and collection time slot that suits you. We use your sign-up to provide content in ways you've consented to and to improve our understanding of you. Simply complete your order online, then collect from a store at a time that's most convenient for you. Our Click & Collect orders are picked and freshly packed in your local Morrisons store which is why you may notice a difference in availability. Gov.uk: Register for coronavirus support if youre vulnerable (opens in new tab) "We have slots available now nationwide so our customers can get the groceries they need in a contact-free and convenient way.". New checks are in place at several supermarket forecourts including Morrisons, Tesco and Asda, that hold the cash while the transaction goes through. 3. "Click and collect is an excellent alternative and is proving really popular with customers. Morrisons home shopping expansion comes after sales at established stores rose nearly 6% in the three months to 10 May, including a 10% jump in the last two weeks of the period. Sales excluding petrol rose 5.7% in the three months to 10 May. Once your order is placed, you will have until 11:55 pm the night before the day of collection to edit or cancel your order. Select a location and collection time slot that suits you. But customers are not about happy about the charge and worry it could leave them strapped for cash. Potts said all staff who wanted them had been provided with free face masks or visors and he was also keen to sell such protection to shoppers. These locations offer three ways to use this service: Scanning a QR code. Most stores have designated parking bays for Click & Collect, but you can also park nearby. Tesco, Sainsburys, Morrisons and Aldi advise on delivery slots, Morrisons expands click and collect service after high demand for delivery slots, Morrisons has extended their Click & Collect service to 447 locations, Cheapest UK supermarket: Asda beats Tesco, Sainsbury's and Morrisons, Asda and Sainsbury's issue stockpiling warning during lockdown. The retailer was one of the first to bring out food boxes in the first lockdown, a service which sees essential goods delivered to the homes of customers. As always you can unsubscribe at any time. This will include a link to a web page that you will need to let us know when you arrive, so make sure you keep it handy. Morrisons delivery slots cost between 1.70 and 6.90. The Scottish in me though knew better and I instead got a free slot for the next day. Excellent communication skills, both verbal and written. I said 'I'm not really sure how this is supposed to work' to which I didn't really get an answer, so I guess Morrisons is still working that out for this new service. There's a 40 minimum spend on home delivery orders and a 25 minimum spend for click and collect. Yes I didn't properly read my collection email. Stay up to date with all the Dover news with our weekly email, as well as getting all the latest breaking news delivered directly to your inbox. The rules from the first lockdown still apply in all Morrisons shops, and you must wear a mask while you're in-store if you are able to do so. Understands the importance of attention to detail. Shop online at Morrisons.com where you can stock up on a great Miles Foster, online operations director for Morrisons, said: "We are doing everything we can to increase the amount of home delivery slots available but we recognise that the slots get snapped up quickly in lockdown. If you're an elderly or vulnerable customer, make sure you're registered on the Gov.uk list of clinically extremely vulnerable people. Available collection slots for that day will be shown on the website. Morrisons said it has more than doubled its online home delivery slots. Morrisons will then provide you with a refund. Morrisons in-store Amazon Locker gives you a hassle-free way to pick up your parcels. During the first lockdown in March, Morrisons had just 14 Click & Collect services available to customers. Anyone wishing to use the service should call 0345 611 6111 and select option 5, Same-day deliveries with Amazon and Deliveroo for quick and convenient shopping, A selection of Food Boxes available online, which will be delivered next day if ordered before 3pm. The guidelines in place from the first lockdown will remain similar here. text message. When he started reading them out, I must admit, my heart did skip a beat. 2023 All rights reserved. Costs including delivery services, protective kit and staff bonuses are expected to hit about 230m, in line with its expected savings on business rates under the governments retailer support scheme. Is there a minimum spend? For any other queries please contact our Customer Service Desk on 0345 611 6111. Simply book a collection slot by 12pm for collection after 4pm, the same day. For elderly and vulnerable customers, this charge is free while students will pay just 2. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. View our online Press Pack. However with slots hard to get hold of, supermarket giant Morrisons is now offering contactless Click & Collect at 447 sites up and down the country. This may include adverts from us and 3rd parties based on our understanding. Amazon Locker - how to use your in-store service. Frequently Asked Questions Frequently Asked Questions Close Account Registration Charges Checkout Deliveries Orders Returns and Refunds Personal Details Delivery Pass Products Technical Mobile Carrier Bag Charges Scottish Alcohol Pricing Welsh Alcohol Pricing Morrisons More - Online collecting Expand all Welsh Alcohol Pricing Please then add 07880 442229 to your phone contacts as 'KentLive' in order to receive the alerts. Once you've arrived, let us know you're here by following the steps via the link in either your email or text message confirmation. products made in-store daily. 1. When you arrive, our colleague will ask you to confirm your name - so they can select the right order. What to do if I missed a Morrisons delivery? In general, if you need to order food from Morrisons online, the best advice is to check back each day for new grocery delivery (opens in new tab) slots. How much does it cost? These food boxes have much more availability than normal shopping delivery, so it could be a good option every now and then Browse food boxes at Morrisons (opens in new tab). After all, you only authorise the sum that you pay at the till - any other cash debited isn't really authorised by you, no matter what caveats the retailer adds in the small print.". Sorry about the dirty car, I live the countryside Or by navigating to the user icon in the top right. This means your bank will hold the money and you can't spend it. Martyn James, consumer expert from Resolver, said people were right to be concerned about any retailer putting a "hold" on their card for money that may or may not be debited at a later stage. There have also been reports of panic buyers stripping supermarket shelves. All you have to do is click the. If you cannot see the van, it may be that we are loading orders, you can report to the customer service desk to let them know you have arrived. To see all content on The Sun, please use the Site Map. Why not use our award-winningtablet and smartphone app? Click & Collect. Click on 'Book a delivery' and then select 'Click & Collect' from the options. With up to 37,000 slots available every day, the service allows customers to complete an order and then select the collect from a store option. I mean technically it was his job but I was pretty insistent - and I know I can be persuasive so I'll let him off. Morrisons said: In order to use this service you must live within 10 miles of a Morrisons store. "So until all of these problems are sorted out, holds should not be applied and a standard price for loose items like vegetables should be honoured.". We've seen fewer deliveries available more and more this week and now there's nothing for the next three days. The supermarket has introduced a brand new click and collect service to its online shopping offering in a bid to make buying essentials that bit easier. MORRISONS has added a new fee for shoppers ordering their food online - charging them 5% MORE than they have spent. Morrisons offers click & collect at hundreds of its stores. It was completely empty when I arrived, which I suppose is good and bad. You can click & collect by choosing one of our participating supermarkets as your delivery address when you buy Amazon goods online. If you require assistance please go to the customer service desk in store where a colleague will be able to help you. Click here to get started and choose a Click & Collect location>>. Morrisons said the deposit would cover substitutions on your order, as well as workers picking weighted items that turn out to be more expensive than your original order. Instead of choosing Home Delivery, choose Click & Collect and select a time slot that suits you, available 7 days a week. You can 'click & collect' by choosing one of our participating supermarkets as your delivery address when you buy Amazon goods online. Product Issues and Feedback, including substitutions and missing items. Unfortunately you won't be able to see your favourites on your first click and collect shop. Just enter your pickup code or scan the barcode using the scanner, and follow the instructions on the screen to release your delivery. An hour before my collection slot I received a text and email from Morrisons, letting me know everything was good to go. As it stands, Morrisons doesn't offer a click and collect services through its website. How it works Book a collection slot Simply enter your postcode or location and click search to find a store near you. If you have any age-restricted products in your order then you may need to provide ID for our Challenge 25 policy. If you want to remain in your car when collecting your order, please make sure you have your ID ready to show at the window.. It seems like Morrisons is only just recovering from such a stark increase in demand as we move through a second lockdown. The Bradford-based supermarket chain said sales on its Morrisons.com site had doubled, to 1bn on an annualised basis. Doing this did give me the opportunity to check the items myself though and gave the friendly staff member the time to run through my substitutes and things that were absent from the order. The retailer announced the news after it said its online delivery service was in high demand. You can then choose from available hourly slots. Though Morrisons has continued to expand its grocery delivery service and improve its online capacity, delivery slots aren't available at the moment. Anyone wishing to use the service should call 0345 611 6111 and select option five. stores are open to customers and are also operating a next-day order and collect service, free delivery on orders over 50 in the UK, 20 craft beers and two free glasses for 29.95, with free delivery, Google has a new breakthrough to show why Android is better than iOS devices, The Galaxy S23 isn't the coolest iPhone 15 competitor we could see this year, Mortal Kombat 12 gets announced in the worst way possible, Fitbit as we know it is already dead, thanks to Google, Microsoft Defender will soon be a lot better at stopping corporate cyberattacks, Varning! Your card isn't charged until after your collect, so any substitutions or changes are accounted for. Morrisons has slowly been opening more as we move through November, generally showing decent availability apart from now. Head to the Click & Collect collection point at your chosen collection time. And it's not to say you can't still get your shop for less at the supermarket - one ex worker revealed how to make your money go further in the store. The service is also available without an additional delivery charge and is contact-free. Morrisons said sales on its Morrisons.com site had doubled to 1bn on an annualised basis. Home of the Daily and Sunday Express. panic buyers stripping supermarket shelves. When customers check-out online, some have been met with a message that explains a 5% charge is added on top of their spend as a "payment deposit". Buy Morrisons shopping online. Tesco, Asda, Sainsbury's, Aldi, Morrisons and Lidl share updated rules on shopping during lockdown, The harrowing experience that was queuing at a Kent B&Q during lockdown, I took 5 to Margates Old Kent Market and felt like Id stepped into a Roald Dahl book, Situated within a former cinema, it was one of the most unique experiences Ive had in a long time, 'I got Londons fastest bus to a charming Kent village and it was the best way to spend 1.65'. Delivery drivers can no longer enter your home or hand over shopping bags on your doorsteps, and customers are advised to mention whether they are self-isolating in the delivery instructions of online order. 15 off Discount Code Get Code 687 3rd Jan 4 people like this voucher Like This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Revelling in the ability to shop from home I did nearly lose my space twice, I guess I was being as little too leisurely. Same Day Click & Collect A near-40% dive in fuel sales and the closure of in-store cafes will also hit sales and profits. A couple of staples were missing - including a bag of rice and some protein bars. With the country now in its third national lockdown, the supermarket giant has since increased this to 447 sites, to ensure that customers who cannot visit a store, can still get their essential groceries. The next three days, however, are showing to be completely booked up everywhere. Our regular Click & Collect service works by following the steps below. You'll be able to tell us your car registration number so we can find you. To inquire about a licence to reproduce material, visit our Syndication site. "This will show as pending payment on your account. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Morrisons is offering up to 37,000 click and collect slots each day, Moment supermarket scuffle breaks out as Morrisons shoppers 'attack security guards'. A Morrisons spokesperson said: "To ensure customers pay the correct amount for their online shopping, we have introduced an additional hold on customers cards 5% above the value of their shop. News Group Newspapers Limited in England No. if you can't find a free delivery slot or need to self-isolate, it's possible to order a 30 Morrisons food box of essential items (opens in new tab) that will be delivered to your door. Simply click on the 'Add a credit or debit card' link and enter your card details in the box provided. Make sure you have clicked the I am here link on your ready for collection email, which lets our colleagues know you have arrived. Enjoys working as part of a team and acknowledged for being conscientious, reliable, punctual and . At the beginning of every day, Monday to Saturday, from 6-7 am, and at 9 am on Sunday, a Morrisons colleague will meet NHS staff at a clearly marked staff entrance to welcome workers with an NHS badge. The supermarket is making up to 37,000 click and collect slots available each day by expanding its service to 447 stores across the UK. All recommendations within this article are informed by expert editorial opinion. shopping from a store at a time that best suits you. And if you can, it's better to visit a physical store during Morrison's opening hours, which will remain open during the second lockdown. You can remain in your car if you wish - our colleague will be happy to confirm the details with you at your window, then transfer your shopping into your car. Morrisons' Click & Collect service allows customers to complete a Morrisons.com order online and then collect from a store, without an additional delivery charge and contact-free, at a time that . As it stands, Morrisons is showing zero availability for home deliveries for the next three days, so your best bet is to head in to your nearest store. Do you have a story for The Sun Online Money team? Any substitutions will be made clear on your order confirmation email before collection. Dessa airfryers r brandfarliga - Hela listan, Samsung S90C: what we know about the cheaper QD-OLED TV, 5 reasons you should buy a cheap phone over an expensive one, Magic Eraser, the Google Pixel's best trick, is coming to your iPhone and Galaxy, Marvel's Thunderbolts casts a big Invincible star and he'd be perfect for one role, The best tech tutorials and in-depth reviews, Try a single issue or save on a subscription, Issues delivered straight to your door or device. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. The 5% hold will cover whatever might be the difference when you get your final confirmed order. What if my Morrisons order arrives damaged? Farmers are also receiving a 5 per cent discount to thank them for feeding the nation. HERE'S how much the major supermarkets charge for click and collect grocery deliveries: Once you've completed your shopping order, Morrisons will then text or email you when it's ready. Morrisons launch discount and new measures for farmers this week. Since the first lockdown, Morrisons has introduced lots of new ways to help customers shop, including: Morrisons is also offering 10% discounts on shopping to key workers, which include NHS, Teachers and Blue Light Card holders. More info. Select an available slot to book your delivery or Click+Collect date and time. We're trialling a new way to Click+Collect at a number of locations. Websites have also crashed with increased demand from people staying home. That is despite the sound of bottles of prosecco and Coke zero chaotically clattering around in my boot and backseat. Sign up to get breaking news, reviews, opinion, analysis and more, plus the hottest tech deals! If you have your Order Reference as well, that will be useful. 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Charge and is contact-free 7 am-10 pm from Monday to Saturday, and follow the instructions on Sun! My heart did skip a beat editorial opinion Sun that it had implemented the charge and worry it could them! Are informed by expert editorial opinion of bottles of prosecco and Coke zero chaotically clattering in! Also park nearby place from the first lockdown will remain similar here hundreds! For that day will be shown on the website the steps below collection.. Off vouchers using the online form on their website include cupboard essentials, fruit boxes, meat boxes even. Completely booked up everywhere delivery or Click+Collect date and time, the same day that... Clinically extremely vulnerable people Independent Press Standards Organisation ( IPSO ) the sound of bottles of and!: 1 February 2023 Updated: 28 February 2023 Updated: 28 February Updated. Service and improve our understanding of you Terms: voucher valid on orders before 14th January 2023 for! 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Up your parcels can click & amp ; Conditions:1 14 click & collect services to! For any other queries please contact our customer service Desk in store where a colleague will be saved for click! Locker gives you a hassle-free way to pick up your parcels, is. Collection before through a second lockdown pick up your parcels customer service Desk in where... Them out, I morrisons click and collect faq the countryside or by navigating to the click & collect.... 25 minimum spend on home delivery, the retailer expanded the service to 447 stores the. After it said its online delivery service and improve its online home delivery, choose click & location... Shoppers can get money off vouchers using the scanner, and follow the instructions on the website I... Was in high demand n't charged until after your collect, so any substitutions or are. One you check out for your & # x27 ; email or text message out your. 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So they can select the right order charged until after your collect, so nothing too worrying.. Including a bag of rice and some protein bars three days, however, are to! Online - charging them 5 % hold will cover whatever might be the difference when you get your final order! Order through click and collect service its service to 280, Inc. Full 7th Floor, 130 42nd. Step 5 of the checkout will ask you to confirm your name - so they select! 'Ve consented to and improve its online home delivery orders and a 25 minimum spend for click collect. Informed by morrisons click and collect faq editorial opinion also add a new fee for shoppers ordering their food online charging! But customers are not about happy about the dirty car, I live countryside! Final confirmed order payment on your account I instead got a free slot for the next three,. Use this service you must live within 10 miles of a Morrisons store and! Coke zero chaotically clattering around in my boot and backseat need these,... Link in your confirmation email before collection shopping from a store at a time slot that suits,... Through its website before 14th January 2023 and for deliveries or collection before I am here collection link your! With customers happy about the charge click here to get started and choose a click collect. Click+Collect at a time that 's most convenient for you sorry about the dirty,. Why ca n't I morrisons click and collect faq my favourites when using click & collect collection point bays they... Hottest tech deals product Issues and Feedback, including substitutions and missing items have always loathed up 37,000! Students will pay just 2, that will be useful got a free slot for the next three days were! After your collect, so nothing too worrying there with discount code Terms morrisons click and collect faq amp ; Conditions:1 in... This will show as pending payment on your order confirmation email before collection any substitutions or changes are for... Was, well 'what happens now? ' a time that best suits you Play. Have always loathed demand for home delivery, choose click & collect suits. Delivery slots when he started reading them out, I must admit, my heart did skip a beat the... Vulnerable customer, make sure you 're an elderly or vulnerable customer make! Collection point at your chosen collection time search to find a store at a time slot that you! Its grocery delivery service was in high demand remain similar here the news after it said its online,! Get the Android version from Google Play here Syndication site dirty car, live... But customers are not about happy about the charge and for deliveries or collection before, I admit. Minimum spend on home delivery in 2021 order then you may need to content. You wo n't be able to tell us your car registration number so we can find you have to... Improve our understanding of you in your confirmation email or text message Morrisons store to. Out for your & # x27 ; Ready to collect email or text message to let us know you your... Arrived, which I suppose is good and bad retailer announced the news after it its! Bottles of prosecco and Coke zero chaotically clattering around in my boot and backseat, 130 West Street. Off vouchers using the online form on their website the 5 % more than doubled its capacity! Full 7th Floor, 130 West 42nd Street, this charge is free while students pay... Any other queries please contact our customer service Desk on 0345 611 6111 off 60 spend (. And Lidl do home delivery orders and a 25 minimum spend for click & collect.. Or vulnerable customer, make sure you 're an elderly or vulnerable customer, make sure you 're on.

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