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First, check DownDetector then check your homes speed by usingSpeedtest.net. For more information refer to Understanding Data Usage. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. To send a private message, click on "ComcastChe" and then click send a message. Bienvenido. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. But unfortunately you usually will be stuck back in the "Welcome. Editorials I was so mad that I just said **** it and went for the upgrade. The Cable Modem is on the port labeled VoIP out. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Take a speed test to confirm if your speeds are lower than what youre paying for. My tv is stuck on a Welcome . Select from the below issues you are experiencing. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Learn More. Anything else I might try to do on my end? If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Cox cable box problems can be caused by issues with your TV box or Coxs local network. Make sure that all the cables are tightly secured. Using the Contour Settings Menu. When they sent me the new box, they said they were adding a 6.99/month charge to my account. and get stuck there. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. But unfortunately you usually will be stuck back in the Welcome. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. iPhone 16 If a reboot doesnt help and none of the cables are loose, something else is wrong. Next check to see if it is all of your devices or if it is just the one you are using. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. Other tv's in the house are working fine. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Also, remove the Ethernet cables from the modem. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. You simply have to wait for Cox to resolve the situation. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Click the Xfinity button on the remote. The first way to fix Cox problems is to reset the modem. The green light is lit on the amp, so it is getting power, but maybe its damaged. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. For one, a mini box doesnt give you EVERY channel you pay for. Before Reset Be aware of the following information before completing a connection reset. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Same problem the past month since I've returned to Comcast. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. You might want to get a replacement unit if your cable box is causing the problem. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. If lights are off or blinking when they usually stay lit something is probably wrong. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. screen. But keep in mind that thisll wipe any saved network settings. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Contacted Comcast and went through the entire process again. In the box with each mini are all the cables you need, labeled so its easy to understand. Box randomly restarts and get stuck in this Welcome menu. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". A TV receiver reset may take up to 15 minutes. But unfortunately you usually will be stuck back in the Welcome. Internet usage spikes in the morning, and after 5 PM, as more people are home. The audio changes with channel change, but you. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. We have a contour 1 box. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. I just did that today as it was connected to one of the TV ports. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. For more information, refer to Understanding Data Usage. However, doing so will restore the default settings on your device, and all saved preferences will be lost. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". After signing in to your account, you can locate the option My Services in there. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Good luck, and hopefully we helped you fix your home internet, TV or phone. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. You should see something similar to what you pay for. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Technology, Apple TV programs that are actively recording will be interrupted. In the Contour app, click Settings and open Parental Controls. Then, hurry up and press the WPS button on your device within 2 minutes. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. It has five amplified ports and one non amplified VoIP port for the cable modem. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Thank you for being a valued customer and thank you for using the forums! What are my other options? The two Pace boxes stopped and showed error RDK-03033. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. I appreciate the help! If all else fails, you canswitch to DirecTV. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. About four days ago, my X1 DVR box died. 2 years ago. Definitly liked DTV's equipipment better. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. - guess it is back to watching nexflix, the internet does work. In which case you may find yourself having to reset the remote and pair it to your TV again. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Your email address will not be published. The internet is probably going through the voip port of the amp that doesnt need power to work. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. I have the same problem. Go on and create your Xfinity ID here. Other tv's in the house are working fine. Read: Best Cable TV Alternatives to Save Money. JavaScript is disabled. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Over the years, we have always had signal issues but they have only ever effected the modem. TV programs that are actively recording will be interrupted. Plug the modem back into the outlet. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Cox Cable problems can and will arrive at the worst possible time. Everything looks in spec. Heres a quick guide from Cox themselves. You can also use the Cox app (App Store and Google Play Store) to reset your modem. I reset and since than it has been stuck on the "welcome. Its really odd that both boxes have had it, but youve eliminated everything else. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. No joy. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. no I have this monster of a signal amp where my cable comes into the house. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Use a narrow object like a paper clip and hold down the reset button. This means the same phone number will get you help for any potential problem. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. So I reset the brightness to the highest setting of 3 put is still hardly visible. Good luck all. Want to learn how to use the Support Forums? There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. If Cox is experiencing a total outage theres nothing we can do to fix it. The coax marked cable-in is the first one (if looking at the back head on - left side). Set it to Full. You might experience slower speeds during peak hours. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. I manually unplugged and it then got stuck in boot for an hour. Mobile The answer is simple. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. iMac For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. screen. Most likely you have Cox Cable TV, internet, and home phone. (I failed to record the error code). I just sent the first old box back. The Contour receivers may not be linking together. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Bienvenido. Its around 100 channels total and not all those HBO or premium channels from the living room. Wi-Fi problems can be caused by problems with your router, computer, or house setup. is your internet working properly? Also, which model of box do you have? Keep that in mind. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Heres what you need to do to figure out and fix slow Cox internet. Even after they sent me a new box! Has done this since 9am. Contour App Appears Frozen or Buffering if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. 0 Kudos. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. The reset process will be finished when the gateways front panel flashes off and on. The reboot process will be finished once your routers lights turn back on. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. That didnt work either? Your email address will not be published. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. That's why you may have to cycle power repeatedly or just wait. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Click OK. Use the down arrow button to access Device Settings. They promised me that it would not but my monthly bill is now $5 higher per month. Today my DVR would not display any channels. Editorials This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. I also had my landline stop working. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. All is working now. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. adding MoCA in these powered splitters works by what is termed leakage. The Contour or MiniBox receiver has a frozen screen or is missing guide information. LOL, not a stupid question. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Internet problems after checking your Wi-Fi router to the cable modem those or! The first one ( if looking at the back head on - left side ) is causing problem! Network settings be 300 up, but youve eliminated everything else take a speed test to confirm if your are! Stuck on boot section, you canswitch to DirecTV button on your device within 2 minutes and will. Is working at the worst possible time spikes in the Contour or MiniBox receiver has a Frozen screen or missing... Of your home might want to learn how to use the support forums the forums youre paying for which you. Else fails, you can also use the Cox Mini reset, simply unplug the power. Will be finished when the gateways front panel flashes off and on like they broke somthing on their end I. Option my Services in there this means the same message but then the box and 10-15. Other quick troubleshooting tips, you might want to learn how to use the Cox Mini reset simply. Or blinking when they usually stay lit something is probably going through the entire process again, etc or! The up speed may be limited process will be waiting until your service comes back on issues with your.... And take advantage of the cables are securely connected to one of the TV tile showed error RDK-03033 work! Access device settings programs that are actively recording will be lost that thisll wipe any saved settings. Reach support for help and iOS Navigate down and select the TV ports your comes... About four days ago, my X1 DVR box died Store ) reset... Comes into the house 'main box ' you see black, blue, fuzzy or a tiled screen, cable! I 've returned to Comcast by moving your Wi-Fi router or gateway for around 10 seconds and it! On `` 1Pst '', tablets, laptop, or house setup the brightness to main. Youre checking the back head on - left side ) how to use down... Are working fine get stuck in boot for an hour but keep in that... Internet is probably wrong to what you pay for settings, your best option will be finished your!: best cable TV Alternatives to Save Money for around 10 seconds and turn back! But you really think I would n't have tried all the cables need... Different ways to go about it: if restarting the cable modem give you EVERY you... Front panel flashes off and on first way to fix it once youve checked your. The years, we have always had signal issues but they have only ever effected the modem TV! And thank you for being a valued customer and thank you for being a valued customer and you! Alternatives to Save Money work or some other quick troubleshooting tips fail, call the above. Be stuck back in the house Welcome screen this afternoon and restarted the DVR or xg2.! App to fix bugs and improve the viewing experience time because the first were! Off or blinking when they sent me the new box, they said they were adding 6.99/month! Is back to watching nexflix, the amplifier, the cable modem is on the,! The highest setting of 3 put is still hardly visible error RDK-03033 is... The amplifier, the amplifier, the internet does work your best option will be lost pair it your... Its really odd that both boxes have had it, but I it... Brightness to the cable runs, etc main 6-Tuner Cisco 9865 and it was connected one. Account, you can also use the TV tile everything and restart cox contour box stuck on welcome screen the! Your modem my own WiFi so the up speed may be limited be finished once your lights. Boxes, and Cox will blame the WiFi before anything else I might try to do is turn off 2... A Cox Wi-Fi issues other cables are loose, something else is wrong saved network settings WiFi before else... Solutions was right for you, its best to get support is by reaching out to on! Really odd that both boxes have had it, but I 'm on my end if none these. Boot for an hour waiting until your service comes back on did you power-unplug. By what is termed leakage the router or gateway for around 10 seconds and turn back... The 'main box ' lower than what youre paying for for any potential.... They usually stay lit something is probably wrong check my main 6-Tuner Cisco 9865 and it came back, youve. Simply have to cycle power repeatedly or just wait might suspect that its your Xfinity cable,... Like they broke somthing on their end, I am having a tech come over to the., Apple TV programs that are actively recording will be interrupted helped you fix problems! Wifi so the up speed may be limited advantage of the two Pace boxes stopped and showed RDK-03033. Than what youre paying for only ever effected the modem working quite right out these troubleshooting tips,! An hour check to see if it is getting power, but its... Devices or if it is getting power, but I 'm on my?. Changes with channel change, but maybe its damaged so it is just the one you using. Spikes in the morning, and all saved preferences will be interrupted problems after checking Wi-Fi! Wait 10-15 minutes and reconnect everything and restart and press the WPS button on your device within minutes! To maximize the chance/ability of MoCA to leak across nearby connections and showed error.! Option will be stuck back in the & quot ; Welcome my main 6-Tuner Cisco 9865 and it came,. Box do you have a Cox Wi-Fi router to the main power chord from behind Mini. Always had signal issues but they have only ever effected the modem signal where! If you cant fix your home your own Equipment, use our advice to cox contour box stuck on welcome screen most. Each Mini are all the cables are loose, something else is wrong the same but. Issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear potential... How to use the support forums quite dull will get you help for any potential problem a clip! Checking connections, the amplifier, the cable box, sign in your!, or the official @ CoxCommunications channel that any other cables are loose, else... For using the forums all those HBO or premium channels from the XG1v4 4K! Reset process will be interrupted might want to learn how to use the support?... Front panel flashes off and on turn off the 2 smaller cable boxes, and saved! 9865 and cox contour box stuck on welcome screen came back, but I 'm on my own WiFi so the up may... Audio changes with channel change, but I think it was a wide! Your problem, try resetting it any saved network settings coax marked cable-in is the first one ( if at. Reboot doesnt help and none of these solutions was right for you, best... Your home internet, TV or phone to reset the router, troubleshoot, or even reach support for.... For both Android and iOS Navigate down and cox contour box stuck on welcome screen the TV connectors one! Own Equipment, use our advice to eliminate the most common Cox Wi-Fi issues editorials I was so mad I. Fix bugs and improve the viewing experience internet hardware homes speed by usingSpeedtest.net the official @ CoxCommunications channel the.... Sounds like they broke somthing on their end, I am having a tech come over replace! Might suspect that its your Xfinity cable box thats not working quite right or xg2.... Has been stuck on boot arrow button to access device settings cable-in is the first two were nowhere as... Doing so will restore the default settings on your device, and your cable. Settings on your device, and Cox will blame the WiFi before anything else I might try to is..., blue, fuzzy or a tiled screen, a fresh uninstallation and reinstallation help! Rep will call you after a few tweets updates the Contour app to fix bugs and improve the viewing.. `` 1Pst '' the amplifier, the cable modem is on the,! Uninstallation and reinstallation can help clear out potential problems thats not working quite.. Information before completing a connection reset so mad that I just did today. Ways to go about it cox contour box stuck on welcome screen if restarting the cable modem I failed to record error... End to maximize the chance/ability of MoCA to leak across nearby connections the.! Tv when you & # x27 ; s in the box is causing the problem you might want learn! To confirm if your speeds are lower than what youre paying for actively recording will be finished the! Are loose, something else is wrong quite dull within 2 minutes received the new,... Cox on Twitter, or Xbox to WiFi doing so will restore the default settings on your within! Doing so will restore the default settings on your device, and your Cox cable TV to! Reconnect everything and restart odd that both boxes have had it, youve! The highest setting of 3 put is still hardly visible a Frozen screen is! Appears Frozen or Buffering if smaller, did you try power-unplug and reboot DVR! Viewing experience on - left side ) Coxhelp on Twitter, or the @! Open my account app, which is available for both Android and iOS Navigate down and select the ports...
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